By Email

Sales Inquiries: micropayments@e-hps.com
Customer Support: HMPSupport@e-hps.com

By Phone

For immediate assistance, call 800.332.4835

Sales Order Information – Option 1
Customer Service – Option 2
Accounts Receivable – Option 3
Accounts Payable – Option 4
Quality Control – Option 5

Business hours are 8:00 AM to 5:00 PM (EST) Monday through Friday.
After-Hours Support is available 24/7. Call our main number, follow the menu prompts,
then select Option 5.

Warranty Policy

Warranty Policy – MicroPayments Products

Date Updated: 11/10/2020

 

Limited Warranty Description:  All products excluding harness kits and brackets are warranted, to the original purchaser only, to be free from defects in materials, workmanship, and fabrication and shall conform to applicable specifications, drawings, samples and/or description (the “Limited Warranty”) for a period which begins upon shipment and ends the earlier of (i) one year from the date of shipment or (ii) December 31, 2021 (the “Warranty Period”)Heartland MicroPayments products are only warranted against defects in materials and workmanship when purchased directly from Heartland MicroPayments or from an authorized Heartland MicroPayments dealer and subject to normal use and service during the Warranty Period. If Heartland MicroPayments receives notice of such defects during the Warranty Period, Heartland MicroPayments will, at its option, either repair or replace without charge, hardware products which are verified by Heartland Micropayments to be defective, except as set forth below. All replaced parts become the property of Heartland MicroPayments. In addition, in lieu of repair or replacement, Heartland MicroPayments may, in its sole discretion, provide a prorated refund for the defective products.

 

This Limited Warranty shall not apply to defects resulting from improper or inadequate maintenance by the purchaser, purchaser supplied software, hardware or interfacing, unauthorized modifications to the product, misuse of the product, operation outside environmental/electrical specifications for the product, improper site preparation and maintenance, or accident, disaster or vandalism.  Heartland MicroPayments makes no representations or warranties other than those set forth above.  The Limited Warranty stated herein is expressly in lieu of all other warranties, express or implied, including but not limited to, any express or implied warranty of merchantability or fitness for a particular purpose, or against infringement, and such warranty constitutes the only warranty made by Heartland MicroPayments with respect to the Heartland MicroPayments products listed, articles, materials, replacement parts, or services to be supplied hereby.  Heartland MicroPayments shall not be liable for any incidental or consequential damages of any kind.  No products are accepted for credit/return.


Return Equipment for Repair Service

1.   Obtain the following information:

        a)        Part Number and Serial number of the item

        b)        Description of the item’s problem

2.    Call 800.332.4835, then select Option 2.

3.    A Customer Service Representative will determine the warranty status of the item and advise you of options.  If the warranty status cannot be determined until the item is a received, the status will be listed as ‘TBD’.

4.    The Customer Service Representative will provide you with an Return Material Authorization Number(RMA#) . 

5.    Return the item(s) to:

       Heartland MicroPayments

       Attn: RMA# __________ (record the provided RMA# here)

       2115 Chapman Road, Suite 159

       Chattanooga, TN 37421

       Note – Please provide a clear record of the RMA number on the outside and inside of the package. 

       Any item returned without this may be refused or significantly delayed.

6.    After receipt, you will be advised of any applicable repair charges. 

       Once approved, the item will be repaired and returned to you.