Warranty Policy – MicroPayments Products
Heartland MicroPayments standard warranty period is one year from the date of shipment.
Heartland MicroPayments warrants that during the warranty period equipment shall
be free from defects in materials, workmanship, and fabrication, and shall conform
to applicable specifications, drawings, samples and/or description. Heartland MicroPayments
hardware products are warranted against defects in materials and workmanship when
purchased from Heartland MicroPayments or an authorized Heartland MicroPayments
dealer and subject to normal use and service during the warranty period. If Heartland
MicroPayments receives notice of such defects during the warranty period, Heartland
MicroPayments will, at its option, either repair or replace without charge, hardware
products which prove to be defective, except as set forth below. All replaced parts
become the property of Heartland MicroPayments.
This Limited Warranty shall not apply to equipment failure resulting from:
1. Improper or inadequate maintenance by purchaser, including failure
to follow published lubrication and cleaning schedules. Heartland MicroPayments
recommends that the card transport unit and bill validator be cleaned every two
weeks (minimum). Due to environmental conditions, the cleaning procedure may be
required more frequently. Card transport cleaning cards and bill validator cleaning
cards may be purchased from Heartland MicroPayments.
2. Purchaser supplied software, hardware or interfacing, including
reprogramming, which may cause excessive repetition of electro-mechanical or electronic
drive components.
3. Unauthorized or non-Heartland MicroPayments modifications to
the product or misuse of the product.
4. Operation outside the following environmental or electrical
specifications for the product:
- 41 to 104 degrees Fahrenheit (+5 C to +40 C)
- 20% - 80% relative humidity, non-condensing
- 90 - 125 Volts AC, 50/60 Hz
5. Improper site preparation and maintenance.
6. Accident, disaster or vandalism.
The foregoing warranties shall be subject to purchaser's installing and maintaining
the equipment in accordance with the specifications and directions supplied by Heartland
MicroPayments, and the customer shall be responsible for all transportation charges
on warranty replacement or repair items returned to Heartland MicroPayments.
Heartland MicroPayments makes no representations or warranties other than those
set forth. The warranty stated herein is expressly in lieu of all other warranties,
express or implied, including, but not limited to, any express or implied warranty
of merchantability or fitness for a particular purpose, or against infringement,
and such warranty constitutes the only warranty made by Heartland MicroPayments
with respect to this agreement to the Heartland MicroPayments products listed, articles,
materials, replacement parts, or services to be supplied hereby. Heartland MicroPayments
shall not be liable for any incidental or consequential damages of any kind.