System Error Codes and Corrective Actions
Code Cause Corrective Action
E_01 Unformatted user card TRY AGAIN. If error persists, see system administrator for card replacement.
E_02 Invalid purse data; Bad balance certificate TRY AGAIN. If error persists, see system administrator for card replacement.
E_03 An error occurred while writing to the card. TRY AGAIN. If error persists, see system administrator for card replacement.
E_04 Invalid card type; the card reader did not recognize the card. Clean card contacts and TRY AGAIN. If error persists, see system administrator for card replacement.
E_05 An error occurred while reading the card. Clean card contacts and TRY AGAIN. If error persists, see system administrator for card replacement.
E_12 Card balance is below minimum purchase price Add more value to the card.
E_15 The Secret Code on the Card is bad or could not be verified. TRY AGAIN. If error persists, see system administrator for card replacement.
E_16 SITECODE on card is not listed among the SITECODES on reader. TRY AGAIN. If error persists, see system administrator. He reader may have to be programmed with the appropriate sitecodes, or the card may have to be replaced.
E_32 Card balance is greater than the set maximum TRY AGAIN. If error persists, see system administrator; increase CARD MAX for Purse 1 if appropriate.
E_43 Incorrect System Key Card A system key card was inserted into a reader with existing keys. The keys must match before the reader will execute this admin card's function. This error indicates that the keys did not match.
E_44 Invalid Price and Configuration card See system administrator to determine if the Price and Configuration card needs to be replaced.
E_48 Invalid Application ID TRY AGAIN. If error persists, see system administrator for card replacement.
E_49 Card has expired TRY AGAIN. If error persists, see system administrator. Either the card is expired, written incorrectly, or the clock in the reader is not set properly. Determine which and correct accordingly.
E_50 Card is at or near the maximum number of allowed verification attempts. Take the card to the system administrator. The card can be read by the system administrator and may be reissued at the discretion of the system administrator.

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